At HAPPYHONEY LTD, we strive to provide prompt and reliable delivery of all our products. Below are the details regarding our delivery services, including shipping options, delivery times, and related terms.
1. Delivery Options
We offer the following delivery options for customers in the United Kingdom and internationally:
- Standard Delivery: Typically takes 3-5 business days within the UK. International delivery times may vary based on destination.
- Express Delivery: Available for faster shipping, typically arriving within 1-2 business days for UK orders, and varies for international deliveries.
- International Shipping: We offer international delivery to a range of countries. Delivery times will vary depending on the destination and customs processing.
Shipping options will be presented during checkout, and the delivery time for your order will be confirmed based on your selected shipping method.
2. Shipping Costs
Shipping costs are calculated based on the weight of your order, the delivery method chosen, and your shipping address. Shipping fees will be clearly displayed at checkout before you complete your order.
- Free UK Shipping: We offer free standard shipping on orders over [insert minimum amount] within the UK.
- International Shipping: The cost of international shipping will depend on the destination country and the shipping method selected.
3. Delivery Timeframes
- UK Orders: Delivery times depend on the shipping method selected. Standard delivery typically takes 3-5 business days, while express delivery takes 1-2 business days.
- International Orders: Delivery times for international orders vary by destination. Standard shipping usually takes 7-21 business days, while express delivery can take 3-7 business days.
Please note that delivery times are estimates and can be affected by factors such as weather, holidays, or customs delays.
4. Order Processing Time
Orders are usually processed within 1-2 business days after receipt of payment. You will receive an email confirmation when your order has been processed and dispatched.
Please note that during busy periods or sales events, order processing times may be longer. We will keep you informed of any significant delays.
5. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the courier’s website.
6. Delivery to Multiple Addresses
At this time, we can only ship orders to a single address. If you wish to send products to multiple addresses, please place separate orders for each address.
7. Delivery Restrictions
- P.O. Boxes: We are unable to deliver to P.O. Box addresses. Please ensure that your delivery address is a valid physical address.
- Remote Locations: Some remote areas may have restricted shipping options or longer delivery times. You will be notified if there are any issues with delivering to your location.
- Customs and Import Duties (International Orders): For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the price at checkout. Please check with your local customs office for further information.
8. Delivery Issues
If your order does not arrive within the estimated timeframe, please contact our customer support team at info@happyhoneyshop.store. We will investigate the issue and work with the shipping carrier to resolve it as quickly as possible.
- Missing Packages: If a package is marked as delivered but you have not received it, please check with your neighbors or local post office. If it still cannot be found, please contact us.
- Damaged Goods: If your order arrives damaged, please contact us immediately. We may request photos of the damaged items to help resolve the issue.
9. Change of Delivery Address
Once an order has been dispatched, we are unable to change the delivery address. If you need to update your address, please contact us as soon as possible, and we will try to assist you before the order is shipped.
10. Cancellations and Returns
- Cancellations: You may cancel your order before it has been dispatched by contacting our customer service team at info@happyhoneyshop.store. Once your order has been shipped, cancellations are no longer possible.
- Returns: If you are not satisfied with your order, please refer to our Return and Refund Policy for information on how to return items.
11. Contact Us
If you have any questions or concerns regarding delivery, shipping options, or tracking, please do not hesitate to contact us:
HAPPYHONEY LTD
705 Abbeydale Road, Sheffield,
South Yorkshire, United Kingdom, S7 2BE
Email: info@happyhoneyshop.store
