At HAPPYHONEY LTD, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and exchanges in accordance with the policy below.
Returns
If you are not satisfied with your purchase, you may return it within 30 days of receiving your order, provided that:
- The item is unused, unworn, and in its original packaging.
- The item is in resalable condition with all tags and labels intact.
- You have proof of purchase (order confirmation or receipt).
Non-Returnable Items: Certain items are non-returnable, including:
- Perishable goods (e.g., honey, food products).
- Personalized or custom-made products.
- Gift cards.
- Items purchased on final sale or clearance.
How to Initiate a Return:
- Contact our customer service team at info@happyhoneyshop.store with your order details and reason for return.
- Once approved, we will provide you with return instructions.
- You will be responsible for return shipping costs unless the return is due to a defect or error on our part.
- Once we receive and inspect the returned item, we will process your refund within 7-10 business days to your original payment method.
Exchanges
We allow exchanges for defective or damaged items. If you need to exchange an item:
- Email info@happyhoneyshop.store with your order details and a photo of the defective or damaged product.
- Once approved, we will send you a replacement at no additional cost.
Refunds
- Approved refunds will be processed within 7-10 business days after we receive your return.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card provider, as processing times vary.
- If you still have not received your refund, please email info@happyhoneyshop.store.
Contact Us
For any questions regarding returns and exchanges, please contact us at:
HAPPYHONEY LTD
705 Abbeydale Road, Sheffield, South Yorkshire, United Kingdom, S7 2BE
Email: info@happyhoneyshop.store
